Booking terms and conditions Villa Verde

Reservations

How nice of you to come and spend your holidays with us. You have already checked availability with us and received the booking form from us. In order to initiate the booking, the booking form needs to be completed and signed. By doing so, you also agree to the booking conditions in this letter. The booking is final once we have received the signed booking form in return and a deposit of 30% of the total rent has been paid at the same time.

The remainder of the amount we request you at the latest 6 weeks to be paid before the start of the rental. This amount will be increased by a deposit of €200 and the final cleaning costs of €150 (Luce) or €75 (Alba and Sole). An interim cleaning with a change of linen for a stay of, for example, two weeks is possible in consultation, at a cost of €50.

When booking less than 6 weeks before arrival, the entire holiday price must be paid at once. The deposit will be refunded within 48 hours of the end of the booking period after deduction of any unexpected damage.

Sometimes, unfortunately, it happens that the final payment is not made on time. This puts you in default. We will always remind you by e-mail, because forgetting is human. You will then still have the opportunity to pay the amount due within 3 working days. If this payment is still not made, the agreement is deemed to have been cancelled on the day of default. As lessors, we shall then be entitled to charge the cancellation fees due. In this case, the monies already paid will be offset against the cancellation fees.

Cancellation policy

We advise you to take out cancellation or travel insurance. In the unlikely event that you have to cancel, you can claim this insurance if you have a valid reason.

In fact, we apply the following rules regarding a cancellation;

• You pay for cancellation up to 6 weeks before the day of arrival: 30% of the rent.
• You pay for cancellation from 6 weeks before arrival to the day of arrival: 100% of the rent.

Arrival and departure

On the day of arrival, you can check into the accommodation from 4:00 PM. We kindly ask you to arrive between 4:00 PM and 7:00 PM. It can always happen that you arrive later than expected due to unforeseen delays. In that case, we ask you to call +3161594 8818 or +39 327 2939 236. We kindly ask you to report any changes to your arrival date and estimated time to us, the landlord. If the delay is not reported in a timely manner, we, as landlords, cannot be held liable for the consequences.

On the day of departure, we kindly ask you to vacate the accommodation by 10:00 AM. Please dispose of your rubbish in the designated bins located in the car park by the cemetery, towards Loro Piceno. Information regarding rubbish collection can be found in our house book.

Number of persons

A booking is valid for the number of people stated on the booking confirmation. It is not permitted to occupy or use the accommodation with more than 4 adults (Luce) or 2 people (Alba and Sole). Each person must be registered with us as a (co-)tenant before the start of the rental period. The landlord may refuse extra people or admit them for a fee.

Bed linen and towels

This is included in the rental price. Pool and/or beach towels you should bring your own as a tenant.

  Usage general

• There is a barbecue at the house that you can use. This must be cleaned before you leave the accommodation. Please bear in mind that you are staying in a wooded garden. Sparks flying can easily cause a fire during dry periods.
• While the use of water and electricity is included, we ask that you use these sparingly.
• Villa Verde has a septic tank. A septic tank is a water purification system that treats sanitary and household wastewater and sewage biologically. Use of chemical cleaning agents (chlorine, for example) is therefore not allowed. Needless to say perhaps, but wet wipes, cotton pads, facial cleansing wipes etc. are allowed not be flushed down the toilet.
• In Le Marche, a strict waste separation scheme is in place. The tenant must ensure waste is separated as indicated on the waste bins. The tenant is liable, without judicial intervention, for all fines, costs, and damages incurred by the landlord due to non-compliance with waste separation instructions. The municipality regularly carries out spot checks. In the accommodation, you will find a house book with all collection days and waste disposal points.
• For security reasons, a number of cameras have been installed. Only the camera facing the road will be active during the rental period and is not directed at the area being rented out. 

 Cleaning

• The accommodation should be found clean and tidy. If this is unexpectedly not the case, please report this to us/the landlord immediately. We will then ensure that we deal with this for you right away. If it is only mentioned later, we unfortunately can no longer assist you.
• Upon departure, the tenant should at least ensure that crockery etc. is left clean and rubbish is put in the appropriate containers.
• Smoking is not allowed in the flat
• We reserve the right to deduct an additional amount from the deposit if the above conditions are not met.
• The final cleaning costs €150 (Luce) or €75 (Alba and Sole), regardless of the duration and number of people.

 Cot/high chair

These are available at no charge upon request when booking.

 Pets

Unfortunately, pets are not permitted in the accommodation, regardless of their size or friendliness, due to potential allergies for future guests.

 Liability/ complaints/ damages

• The tenant and other users are fully liable for all damage to the accommodation, the swimming pool, the inventory, and any items belonging to the rented property during the relevant rental period, unless the tenant and other users can credibly demonstrate that the damage is not attributable to them. We therefore recommend that you thoroughly inspect the accommodation and inventory for defects and shortcomings upon arrival. If you notice any damage or defects, please report them to us immediately.
• We / the landlord accept no liability for theft, loss or damage of or to property or persons of any kind during or as a result of the stay at Villa Verde. The lessor accepts no liability for construction activities on the access and main roads in the vicinity of Villa Verde. The lessor accepts no liability in the event of failure or rendering inoperative technical equipment, utilities, non-functioning or partial non-functioning of the internet and loss of water pressure.
• The costs of normal maintenance and repair of defects shall be borne by the landlord. If defects occur, the tenant must notify the landlord immediately. Any costs incurred by the tenant in this connection will be refunded to the tenant by us against submission of itemised bills.
• Should you still wish to make a complaint, it should be submitted to the us, landlord, in writing and with reasons within 14 days of leaving Villa Verde.

 Swimming pool

Once the temperature rises and weather conditions permit, the pool is open from 15 May, the pool closes again on 1 October. Outside this period by arrangement.

Use of the pool is entirely at your own risk. It is not allowed to dive into the pool as it is only 1.40 m deep. In and around the pool, it is strictly forbidden to use glassware.

Rural influences

The accommodation is rural and surrounded by vineyards/olive groves and farms. This means that agricultural implements are used from time to time by farmers on the land surrounding the house. Thus, insects may be present. Therefore, make sure to take good protection and an after-bite.
Furthermore, in the fields around the house you can see traces of animals and with some luck the animals themselves such as foxes, wild boars and deer. Therefore, make sure no rubbish is left outside.

 Tourist tax

The prices shown do not include the compulsory tourist tax. As yet, this is not levied by Loro Piceno.

We realise that booking conditions are never the most fun part of booking a holiday. We'd like everything to be clear before you travel, so there are no unwanted surprises. We hope you are going to have a great time at Villa Verde.

Ciao Sandra and Ricardo